Shreenivas' Comments

Thursday, May 20, 2010

My feedback was heard!

I am a frequent flyer now :-). I have travelled to US 5 times now. But, I had this one bad experience at Bangalore Airport. Once while travelling, I forgot to put the tag on my bag and I went for security clearing. The security guy (read that idiot #$%&#@) who was checking the bags said that I need to have tag on my bag. He told that in such a manner that would have made anyone feel bad about themselves. I did not show any (or atleast tried) anger there. I continued with the rest of the process and went on my way. But later, I thought about it. I thought that it was the responsibility of the person who issued me the ticket to tell me that I need to put the tag on my bag. So, during my flight I received a feedback form for the airline. In the feedback form, I mentioned this and told that it was the ticket issuer's responsibility to make sure that their passengers are not put to any hardships. Then I forgot about that incident and that feedback.

Recently, while travelling (with the same airline that I had given the feedback) the ticket issuer immediately told me "Sir, please take this tag for your bag.". I did not remember about the feedback I had given before but later on I realised that somebody definitely had read that feedback. I observed that for another guy and they said the same thing to him. Not that its very important, but, its just one of those things which avoids unnecessary hassle and one can have a peaceful journey :-). So my feedback did not go in vain!.

P.S: The airline was Jetairways.

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